Below is our purchase policy. Please read carefully before proceeding. If you continue to use our service or purchase tickets on our site (and we hope you do), then you are agreeing to the following terms and conditions.

The following Purchase Policy applies to users who purchase tickets on our Site. This Purchase Policy incorporates our Terms of Use and our Privacy Policy by reference including the limitations of liability and agreement to arbitrate included in the Terms of Use. If either the Terms of Use or the Privacy Policy is inconsistent with this Purchase Policy, this Purchase Policy shall control with respect to the subject matter contemplated herein. Any capitalized terms used herein that are undefined have the meaning given to such term in the Terms of Use.

We reserve the right, in our sole discretion, to change this Purchase Policy at any time and will post such changes here. All changes shall automatically replace prior terms and conditions and become binding on all purchasers. Maintaining your active account following any such change constitutes acceptance of the revised Purchase Policy.

If you have any questions, give us a shout at Tixr Support!

Event Organizers and Resellers set the number of tickets available for an event, and their pricing. Pricing and availability may change over time, so be sure to plan ahead.

Once you’ve successfully added tickets to Tixr’s checkout, you will have a limited amount of time to complete your purchase. If the time expires, you’ll have to begin the process again, and you may see changes in price or availability for your chosen tickets.

If, due to human error or our Site’s malfunction, you purchase a ticket at a time or price not approved by the Event Organizer, we have the right to cancel the transaction and refund the full amount you paid.

Before purchasing a ticket, be smart — make sure to carefully read (and reread) all the details. This includes confirming that you’ve selected the correct time, date, quantity, and type of ticket. Next, read over the Event Organizer’s rules listed on the event page and make sure that you understand what the Event Organizer expects of you (e.g., appropriate wardrobe and conduct).

Tixr and our vendors may put conditions on your use of promotional and discount codes. Please check the terms of these codes individually when you receive them.

If the order is correct and looks good, go for it and make your purchase. By doing so, you agree to pay in full and use only the payment methods you are authorized to use.

After you finish, you'll be emailed an order confirmation within one (1) hour. You can also view your tickets by logging into your Tixr account at Tixr.com.

If you do not receive a confirmation for your tickets, please contact us at Tixr Support to check the status of your order. Let us know as many details as you can about the transaction, including your full name and order number.

After you purchase a ticket, keep track of it. Don’t let anyone else get a copy of your tickets or have access to your email account where they can print duplicates. In most cases, the events for which we sell tickets will be using scanning equipment to verify the validity of your tickets, so if your ticket has already been scanned in, yours won’t work!

Any decision to cancel, move, or reschedule an Event is the Event Organizer’s decision and not in our control. We ask our partners to be fair and give advance warning, and we will notify you as soon as we become aware of a cancellation. However, we cannot guarantee that you will not be inconvenienced by an event cancellation.

If an event has been moved or rescheduled, please contact the Event Organizer directly for further information.

All purchases are final and cannot be exchanged for tickets for another event. Please be aware that a ticket is a revocable license. Admission can be refused at the Event Organizer’s discretion. A ticket cannot be redeemed for cash. Refunds will only be issued at the discretion of the Event Organizer.

If you purchase your ticket on a payment plan, you will pay the full ticket price in recurring monthly payments until a final date, which is set by the Event Organizer. The payment dates and amounts you will owe will be in your payment schedule displayed during checkout.

Tickets must be paid by the final payment date set by the Event Organizer in order for your tickets to be distributed and valid.

You may update the credit card on your payment plan at any time by saving a credit card to your account and selecting the new card in Payment Plan Details.

You may cancel your order in the middle of a payment plan. If you do that, you agree to forfeit all the funds that you have already paid. REFUNDS ON VOLUNTARILY CANCELED ORDERS ARE NOT PERMITTED.

If any payment fails, your order risks cancellation and forfeiture of all installments paid. IT IS THE USER’S FULL RESPONSIBILITY TO UPDATE THE PAYMENT METHOD. Tixr is not required to contact you if your payment method fails. REFUNDS ON CANCELED ORDERS DUE TO FAILED PAYMENT ARE NOT PERMITTED.

Waitlist terms of service may be found here.

Rewards terms of service may be found here.

We guarantee the authenticity of only those tickets purchased directly on our Site. Other online vendors, brokers, or individuals may try to sell you Tixr tickets; but we can only verify the legitimacy of tickets purchased directly through Tixr.

Some states have limits on the maximum resale value of tickets. If you choose to resell your ticket, you are responsible for following all laws that govern resale transactions.

Tixr tickets are for individual use only. The advertising of our tickets in sweepstakes or promotions is not allowed without our written preauthorization.

The Event Organizer always reserves the right to refuse admission to, or remove, anyone who acts with disorderly conduct or otherwise violates any rule of the Event Organizer (e.g., refusing entry to those carrying alcohol, recording devices, and/or noise/chemical irritants).

To enforce their policies, the Event Organizer may subject you and your personal belongings to a search when you enter the event location.