We've done everything we can to ensure that purchasing on our sites and apps goes as smoothly as possible.
Below is our purchase policy. Please read carefully before proceeding. If you continue to use our service or purchase tickets on our site (and we hope you do), then you are agreeing to the following terms and conditions.
If you have any questions, give us a shout at Tixr Support!
Tixr is composed of multiple websites and apps (our "Site") that you can use on your computer or mobile device.
We love music as much as you do, but weâre not promoters or artists. Instead, we provide an awesome platform which sells tickets and collects payments on behalf of artists, venues and basically anyone who is authorized to sell tickets ("Event Organizers").
To be clear: we are NOT directly involved with the operations of an event. This means, among other things, that we have no influence on the quality of the event (e.g., if it sucks), the decision to modify an event in any way (e.g., if the date or the lineup is changed), or the enforcement of the Event Organizer's rules (e.g., kicking you out for forgetting to wear shoes).
If you are unhappy with the event itself, you'll need to take the matter up directly with the Event Organizer who can address your concerns and issue refunds, at their discretion. You can always reach out to Tixr Support to find the best contact for the Event Organizer. In essence, what we are saying is: by using our Site, you agree not to bring any claims against us for any potential issues you may have with an Event Organizer's terms or services.
Event Organizers set the number of tickets available for an event, and their pricing. Pricing and availability may change over time, so be sure to plan ahead.
Once you've successfully added tickets to Tixrâs checkout, you will have a limited amount of time to complete your purchase. If the time expires, you'll have to begin the process again, and you may see changes in price or availability for your chosen tickets.
If, due to human error or our Site's malfunction, you purchase a ticket at a time or price not approved by the Event Organizer, we have the right to cancel the transaction and refund the full amount you paid.
Before purchasing a ticket, be smart—make sure to carefully read (and reread) all the details. This includes confirming that you've selected the correct time, date, quantity, and type of ticket. Next, read over the Event Organizer's rules listed on the event page and make sure that you understand what the Event Organizer expects of you (e.g., appropriate wardrobe and conduct).
Tixr and our vendors may put conditions on your use of promotional and discount codes. Please check the terms of these codes individually when you receive them.
If the order is correct and looks good, go for it and make your purchase. By doing so, you agree to pay in full and use only the payment methods you are authorized to use.
After you finish, you'll be emailed an order confirmation within one (1) hour. You can also view your tickets by logging into your Tixr account at Tixr.com.
If you do not receive a confirmation for your tickets, please contact us at Tixr Support to check the status of your order. Let us know as many details as you can about the transaction, including your full name and order number.
After you purchase a ticket, keep track of it. Don't let anyone else get a copy of your tickets or have access to your email account where they can print duplicates. In most cases, the events for which we sell tickets will be using scanning equipment to verify the validity of your tickets, so if your ticket has already been scanned in, yours wonât work!
Any decision to cancel is the Event Organizer's and not in our control. We ask our partners to be fair and give advance warning, and we will notify you as soon as we become aware of a cancellation. However, we cannot guarantee that you will not be inconvenienced by an event cancellation.
All purchases are final and cannot be exchanged for tickets for another event. Please be aware that a ticket is a revocable license. Admission can be refused at the Event Organizer's discretion. A ticket cannot be redeemed for cash. Refunds will only be issued at the discretion of the Event Organizer.
If an event has been moved or rescheduled, please contact the Event Organizer directly for further information.
You will pay the full ticket price in recurring monthly payments until a final date set by the Event Organizer. The payment dates and amounts you will owe will be in your payment schedule displayed during checkout.
Tickets must be paid by the final payment date set by the Event Organizer in order for your tickets to be distributed and valid.
You may update the credit card on your payment plan at any time by saving a credit card to your account and selecting the new card in Payment Plan Details.
You may cancel your order in the middle of a payment plan, but in doing so you agree to forfeit all funds from previous payments. REFUNDS ON VOLUNTARILY CANCELED ORDERS ARE NOT PERMITTED.
If a payment fails, your order risks cancellation and forfeiture of all installments paid. IT IS THE USERâS FULL RESPONSIBILITY TO UPDATE THE PAYMENT METHOD. Tixr is not required to contact you if your payment method fails. REFUNDS ON CANCELED ORDERS DUE TO FAILED PAYMENT ARE NOT PERMITTED.
Waitlist terms of service may be found here.
Rewards terms of service may be found here.
We can guarantee the authenticity of only those tickets purchased directly on our Site. Other online vendors, brokers, or individuals may try to sell you Tixr tickets; but we can only verify the legitimacy of tickets purchased directly through Tixr.
Some states have limits on the maximum resale value of tickets. If you choose to resell your ticket, you are responsible for following all laws that govern resale transactions.
Tixr tickets are for individual use only. The advertising of our tickets in sweepstakes or promotions is not allowed without our written preauthorization.
The Event Organizer always reserves the right to refuse admission to, or remove, anyone who acts with disorderly conduct or otherwise violates any rule of the Event Organizer (e.g., refusing entry to those carrying alcohol, recording devices, and/or noise/chemical irritants).
To enforce this policy, the Event Organizer may subject you and your personal belongings to a search when you enter the event location.
Our registration process is designed to make purchasing as easy as possible.
All activity on your account is your responsibility. Do not use another user's account without explicit permission. If you see any unauthorized activity on your account, please contact us immediately at Tixr Support.
All correspondence to and from Tixr is handled first by email and satisfies any legal requirement that our communication with you be in writing.
Our Site requires reasonable common-sense conduct from our users to keep running smoothly. The basics:
We use the best security measures possible to safeguard our systems, and to ensure the security of your data. However, the Internet is never 100% secure. You should take the steps you can to protect yourself from identity theft.
Never share your passwords. We, therefore, assume no liability for any problems that arise from the interception and misuse of information on our sites and apps.
We definitely want to stick together—but at the end of the day this is our Site, and we've got to keep it running under what we believe are reasonable terms of service. This includes reserving the rights, without any liability to you or a third party, to modify, suspend, or discontinue any part of this Site at any time, with or without notice to you.
There are two ways for us to part:
Tixr puts together fair and straightforward rules for all sweepstakes and contests we or our third-party partners hold on the Site. The rules will be posted with each promotion. Please read the rules carefully before you participate.
Tixrâs Site may contain links to other websites that are not under our control. We are not responsible for any other website's content, nor by linking to it are we implying any sort of endorsement of that website or its operators.
The prices advertised on our Site and in our marketing material may not be the prevailing price on the day the material is circulated.
All content on our Site is either property of Tixr or licensed property from our partners, and is protected in full by intellectual property laws. All registered and unregistered trademarks, logos, and service marks may not be used without our prior written permission.
If you believe that anything displayed on our site is in violation of your intellectual property rights, please notify Tixr via Tixr Support and we will review the issue promptly.
Tixr is not intended to be used by anyone under the age of 13. If you are a legal guardian of a child under 13 who may have given us information, you can contact us at Tixr Support with your COPPA Information Request.
If you purchase a ticket with us, you assume all risks associated with attending the event, including but not limited to the risks of inclement weather, and waive any claims for personal injury or deaths against us.
Our Site is provided on an "AS IS" and "AS AVAILABLE" basis. Use of our Site is also at your own risk and you agree to indemnify, defend, and hold us or our services partners, affiliates, successors, suppliers, attorneys, and advertisers, harmless from any liability, loss claim and expense, including reasonable attorney's fees, related to (a) your violation of these terms of services and/or (b) the accuracy, content, completeness, legality, and reliability of the information accessible on our Site.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TIXR, INC. AND/OR ITS AFFILIATES MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE AT ANY TIME.
TIXR, INC. AND/OR OUR AFFILIATES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. TIXR, INC. AND/OR OUR AFFILIATES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TIXR AND ITS PARTNERS' AND AFFILIATES' AGGREGATE LIABILITY IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE APPLICATION OR SERVICES SHALL NOT EXCEED $100, AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES THAT YOU MAY HAVE AGAINST US.
ANY CAUSE OF ACTION YOU MAY HAVE WITH RESPECT TO THE APPLICATION AND SERVICES MUST BE BROUGHT BY YOU WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES OR BE FOREVER WAIVED AND BARRED.
Disputes or claims relating to your use of our Site or any products you have purchased from our Site shall be finally resolved through binding arbitration.
The arbitration will be before a single arbitrator conducted in the county and state of your billing address, in the English language, and in accordance with the United States Arbitration Act and the Supplementary Proceeds for Consumer-Related Disputes then prevailing of the American Arbitration Association.
You agree that the arbitrator, to the full extent of the law, may not consolidate claims from any other party, and that the dispute resolution will be conducted on an individual basis, not in class, consolidated, or representative proceedings. Further, by agreeing to arbitration you waive any right to a jury trial or to participation in a class action.
If this specific provision is found to be unenforceable, then the entirety of this arbitration section will be null and void and neither party will be entitled to arbitrate a dispute.
The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. In the event you are the prevailing party, Tixr shall pay your attorneyâs fees, if any.
To begin an arbitration proceeding, you must send an email requesting arbitration and describing your claim to Tixr Support.
Exemptions to arbitration include:
This Policy contains the entire understanding and supersedes all prior understanding of the parties hereto relating to the subject matter hereof, and cannot be changed or terminated orally.
If any provision of this Agreement is found to be illegal or unenforceable, the Policy will be deemed curtailed to the extent necessary to make it legal and enforceable and will remain, as modified, in full force and effect.
If you have questions or comments, you can contact us at Tixr Support.
If you believe that anything displayed on our site is in violation of your intellectual property rights, please notify Tixr via Tixr Support with the subject heading "Intellectual Property Violation Notice" and we will review the issue promptly.