Event Information

Frequently Asked Questions

The desert day changes. Your locker has you covered.
Stash your layers, merch and essentials for whenever you need them.

Choose Your Locker

Head Trip offers three locker options. Review the location, size and included features before purchasing.

GA Lockers - Storage Only

  • - Available to all Head Trip passholders
    - Located within a General Admission area
    - Storage only - charging is not included
    - Secured with a removable four-digit combination lock
    - Personal locks are not permitted

Charging Lockers

  • - Available to all Head Trip passholders
    - Located within a General Admission area
    - Include internal device-charging connections
    - Secured with an electronic keypad lock

VIP Charging Lockers

  • - Available only to guests with valid VIP festival credentials
    - Located inside a VIP area
    - Include internal device-charging connections
    - Secured with an electronic keypad lock

Purchasing a VIP Charging Locker does not provide access to the VIP area. You must already have the proper VIP festival credential to reach the locker. 

 

General Locker FAQs

Why should I reserve a locker?

A locker gives you a secure place to store merchandise, jackets, bags, shoes and other festival essentials.

Instead of carrying everything from the first set through the final one, stash what you do not need and return to your locker throughout the day.

Is my reservation valid for both days?

Yes. Your reservation is valid for both Saturday and Sunday of Head Trip. You will use the same assigned locker for the entire festival weekend.

Can I leave belongings inside overnight?

Yes. Belongings may remain inside your locker overnight on Saturday.

Locker areas cannot be accessed after the festival grounds close. You may return to your locker once the venue opens on Sunday.

All belongings must be removed no later than 30 minutes after the final performance ends on Sunday.

When can I access my locker?

Lockers are accessible during festival operating hours on Saturday and Sunday.

You may return to your locker as often as needed while the venue is open. Once the festival closes for the night, the locker areas are no longer accessible.

What can I store inside my locker?

You may store festival merchandise, jackets, sweaters, shoes, bags, a change of clothes, personal items, phones, battery banks and other electronic devices, as long as those items are allowed through festival security.

Perishable food and beverages, suitcases, oversized bags and prohibited items may not be stored inside the lockers. All bags must comply with Head Trip’s current festival entry policies. If an item is not permitted through festival security, it may not be placed inside a locker.

Lockers and their contents are subject to search by festival management and security.

Can I share my locker with friends?

Yes! Anyone who knows your locker number and combination may be able to access it, so only share that information with people you trust.

Where are the lockers located?

There are separate locations for GA Lockers, Charging Lockers and VIP Charging Lockers.

  • GA Lockers are located within a General Admission area, near the main festival entrance.

  • Charging Lockers are located within a General Admission area.

  • VIP Charging Lockers are located inside a VIP area and require valid VIP credentials to access.

Exact locations will be shown on the festival map closer to the event. You may also visit an onsite Information location for directions.

How do I receive my locker number and combination?

The ticket holder will receive an email the evening before Head Trip begins with the locker type and location, assigned locker number, lock combination, and instructions for finding and accessing the locker.

With this email, you may head directly to your assigned locker during festival hours - no check-in line required! We recommend taking a screenshot of the locker number and combination before arriving, as festival cell service can be unpredictable.

What should I do if I do not receive my locker email?

First, check the spam or junk folders associated with the email address used for your TIXR order.

Still cannot find it? Visit the appropriate locker location during festival hours with your TIXR locker order confirmation or a valid government-issued photo ID matching the purchaser information.

The locker team will verify your reservation and provide your locker details.

What happens if I lose my locker information?

Visit the appropriate locker location with your TIXR order confirmation or a valid government-issued photo ID matching the reservation.

Once the order has been verified, the locker team can reissue your locker information. Your combination may also be changed for security purposes.

Will my locker still be held if I arrive late?

Yes. Your assigned locker will be held throughout the festival weekend until you claim it. There is no need to claim it immediately after gates open.

Can I purchase a locker at the festival?

Possibly, but onsite availability is not guaranteed. All available locker inventory is offered online in advance, and lockers may sell out before the festival begins. If inventory remains, a limited number may be available onsite.

Reserve in advance. Once they are gone, they are gone.

Can I change my locker type or size?

Locker reservations cannot be directly exchanged. To change your locker, first purchase the new type or size you would like through TIXR, pending availability.

Then email lockers@headtripindio.com with both TIXR order confirmation numbers. Once the new purchase is verified, the original locker order can be refunded.

We recommend completing this as early as possible, as locker sizes and locations may sell out.

Can I transfer my locker to someone else?

Yes. Locker transfers must be completed through the official TIXR ticket transfer process.

The recipient must accept the transfer through TIXR before it is complete. Once accepted, the locker ticket will move to the recipient’s TIXR account.

Complete the transfer before locker assignments are emailed whenever possible.

Do not sell or purchase locker reservations through an unofficial third-party marketplace. Screenshots, forwarded emails and privately exchanged payments do not complete an official TIXR transfer and may not be supported onsite.

Can I receive a refund if I no longer need my locker?

Refund requests must be submitted no later than Friday, October 2, 2026.

Contact the locker support team at lockers@headtripindio.com and include:

  • - The original TIXR order confirmation number
  • - The purchaser’s full name and email address
  • - The locker type, size and location
  • - The reason for the refund request

Refunds will not be processed onsite or after the event for unused lockers. Requests submitted after the refund deadline are not guaranteed.

What happens to items left inside a locker?

All belongings must be removed no later than 30 minutes after the final performance ends on Sunday.

Anything left inside after the reservation period ends will be considered forfeited property and may be donated, discarded or otherwise disposed of.

Forfeited locker contents do not go to Lost & Found.

Empty your locker before you leave the festival.

I cannot access a top or bottom locker row. Can I request an accessible locker?

Yes! Contact the locker support team at lockers@headtripindio.com before the festival. Include your Name, TIXR order confirmation number, locker type, size and location, as well as your accommodation request. The team will make every reasonable effort to assign you a locker in an accessible row.

Are locker combinations reused from previous events?

No. Locker combinations are changed between events. A combination from a previous festival will not provide access to your Head Trip locker.

Is there a changing area near the lockers?

Yes. A private pop-up changing tent is available upon request at all 3 locker locations. The tent is not set up continuously, so just ask a locker team member when you are ready to use it and they’ll take care of the rest.

What information is collected with my reservation?

Lock & Rock receives the purchaser and reservation information submitted through TIXR, including the purchaser’s name, email address, order details and selected locker type. This information is used to fulfill the reservation and provide locker-related customer support.

 

GA Locker FAQs

Do GA Lockers include charging?

No. GA Lockers provide secure storage only. They do not contain charging cables, USB ports or electrical outlets.

Guests who need device charging should purchase a Charging Locker or, with the appropriate VIP credentials, a VIP Charging Locker.

What sizes are available?

Medium GA Locker

  • 18″ H x 15″ W x 18″ D

Large GA Locker

  • 24″ H x 15″ W x 18″ D

XL GA Locker

  • 24″ H x 18″ W x 21″ D

Review the dimensions carefully before purchasing. Pricing for each size is listed above on the purchase page.

Do I need to bring my own lock?

No. Personal locks are not permitted and may be removed or cut.

A four-digit combination lock will be provided and placed on your assigned locker before you arrive.

What should I do with my lock at the end of the festival?

Once you have completely emptied your locker, remove the provided combination lock and place it in one of the designated lock-return receptacles located throughout the GA locker area.

Locks are the property of Lock & Rock and should not be taken home. Please return yours before leaving the festival so it can be used again.

Should I remove the lock from my locker during the weekend?

No. The provided lock must remain on your assigned locker throughout the festival weekend.

Removing the lock may leave your belongings unsecured and could allow another guest to use the locker.

Only remove and return the lock after you have completely emptied your locker on Sunday.

What happens if I lose my combination lock?

Visit the GA locker team for assistance. Once your reservation has been verified, the team can provide a replacement lock for your assigned locker.

If you later find the original lock, please return it to a locker team member or place it in one of the designated lock-return receptacles located throughout the GA locker area.

 

Charging Locker FAQs

Which lockers include charging?

Charging is included with:

  • - Charging Lockers located within General Admission

  • - VIP Charging Lockers located inside the VIP area

Standard GA Lockers do not include charging.

What is included inside a Charging Locker?

Each Charging Locker has USB-A and USB-C ports, two standard three-prong outlets, and a 3-in-1 cable with USB-C, Lightning and Micro-USB connectors. You’re welcome to bring your own cable or charger if you'd like. Portable battery packs are not included.

Is there an additional fee to use the charging feature?

No. Charging access is included with the Charging Locker reservation.

Will charging multiple devices affect charging speed?

Yes. While multiple devices can be connected at the same time on the same cord, charging speeds may be slower. For the fastest charge, we recommend only charging one device at a time.

Can I charge a portable battery bank?

Yes. Phones, portable battery banks and other compatible devices allowed inside the festival may be charged inside the locker.

Can I remove the provided charging cable?

No. The provided charging cables and electrical equipment are property of Lock & Rock and must remain inside the assigned locker.

Is charging available overnight?

Charging is intended for use during festival operating hours. Although belongings may remain inside your locker overnight on Saturday, do not rely on continuous overnight power or leave a device actively charging after the venue closes.

What sizes are available for GA Charging Lockers?

Small Charging Locker

  • 7.75″ H x 11″ W x 15″ D

Medium Charging Locker

  • 15.75″ H x 11″ W x 15″ D

Review the dimensions carefully before purchasing. Pricing for each size is listed above on the purchase page.

What sizes are available for VIP Charging Lockers?

Medium VIP Charging Locker

  • 12″ H x 12.5″ W x 16.5″ D

Large VIP Charging Locker

  • 18″ H x 12.5″ W x 19.5″ D

Review the dimensions carefully before purchasing. Pricing for each size is listed above on the purchase page.

Can a GA passholder use a Charging Locker?

Yes. Charging Lockers located within General Admission are available to all Head Trip passholders.

Can a GA passholder purchase a VIP Charging Locker?

Purchasing a VIP Charging Locker does not upgrade your festival pass or provide VIP access.

VIP Charging Lockers are located inside VIP and can only be accessed with valid VIP festival credentials. A GA passholder will not be able to reach the VIP locker location. Refunds are not permitted for lockers that have been purched in error.

 

Still Need Help?

For additional assistance, contact the locker support team at lockers@headtripindio.com. Please include your TIXR order confirmation number and a brief description of what you need help with.

The locker team begins responding to event-specific inquiries closer to the festival. Response times may be longer during high-volume periods.