PRESALES HAVE CLOSED. THERE WILL BE LOCKERS AVAILABLE AT THE EVENT, FIRST COME FIRST SERVE.
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Learn more about our CHARGING LOCKERS by reading some frequently asked questions below!
Charging lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, shoes, bags and more - while also providing a charging place for phones, battery banks, and other devices. Each locker is internally equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices. You'll enjoy freedom with your locker throughout event hours and are free to come and go as you wish. Please, no perishable food or beverages inside the lockers.
Frequently Asked Questions
What does 'charging lockers' mean?
Each locker includes a 3-in-1 USB charging cable - featuring USB-C, Lightning (Apple) and Micro USB connectors - so you do not need to bring your own cables. You may charge devices that use these connectors securely inside your locker. These cables are property of Lock & Rock. For optimal charging speeds, we do not recommend charging more than one device at a time.
What can I store in my locker?
You can store any item that complies with the event rules and can be brought into the event, except for perishable food or beverages. We recommend storing merchandise, jackets, shoes, bags, or a change of clothes for cooler nighttime temperatures. You'll appreciate not having to carry these items around all evening!
Where are the lockers located?
There will be one (1) general admission locker location inside the event, just after security. This location will be labeled on the event map when released.
Will there be lockers to purchase available at the event?
If the lockers are not sold out online before the event, a limited number will be available for purchase onsite. However, we advise securing your locker in advance to ensure availability and the best price. Prices will be increased onsite at the event.
What is the size of each locker?
- Medium lockers measure: 11” wide, 7.75” high, 15” deep
- Large lockers measure: 11” wide, 15.75” high, 15” deep
How do I claim my locker?
By purchasing a locker in advance, you will receive an email the morning of your reservation from contact@locknrock.com (check your spam if you don't see it in your initial inbox), which will include details on the locker location and information regarding your locker reservation. In this email, you will receive your locker number as well as the combination to the lock which will already be on your locker. If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker! If you did not receive this email - Please proceed to the locker location with your government-issued ID, identification card or passport matching your order confirmation to check-in. At check-in, you will be issued your locker number and lock combination.
What happens if I lose my locker number and combination information?
We understand that accidents happen. If you lose your information, head to the locker location with your ID, identification card or passport matching your order confirmation. We will verify your order and reissue your information. For security purposes, we will also change the lock combination on your locker.
When do the lockers open and close?
The lockers will open when the event opens to guests and remain accessible during event hours. You are free to explore the event grounds to your heart’s content, knowing your locker will be ready for you whenever you decide to return.
What happens if I forgot something in my locker?
Items left behind in lockers after completed reservation periods will be considered abandoned property.
Do you guarantee to hold my locker reservation?
We will hold your locker reservation throughout the entire duration of the event until you claim it.
I have a disability and cannot access the top or bottom row of lockers.
Please send an email to contact@locknrock.com with "R&B and Ribs" in the subject line and we will ensure we place you in a locker in an accessible location.
I lost my receipt, how do I claim my locker?
If you have lost your receipt, please send an email to contact@locknrock.com with "R&B and Ribs" in the subject line and we will assist you from there. If you are already at the event, proceed to the locker location with your government-issued ID, identification card, or passport. We will do our best to assist you on-site.
Can I transfer my rental to someone else?
You sure can. Head over to this webpage here to find out about TIXR's Fan Transfers.
Do you have a question that wasn’t answered here?
We’re pretty friendly over at contact@locknrock.com. Please include "R&B and Ribs" in the subject line so we can identify the event you need assistance with.