Learn more about our CHARGING LOCKERS by reading some frequently asked questions below!
Charging lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, shoes, bags and more — while also providing a charging place for phones, battery banks, and other devices. Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices.
You'll enjoy freedom with your locker throughout festival hours and are free to come and go as you wish!
Frequently Asked Questions
What does charging lockers mean?
Each locker includes a 3-in-1 USB charging cable featuring USB-C, Lightning (Apple) and Micro USB connectors, so you do not need to bring your own cables. You may charge devices that use these connectors securely inside your locker.
For optimal charging speeds, we do not recommend charging more than one device at a time. There is no additional fee to use this power — it's included with your locker rental!
We do not offer mobile charging packs.
What can I store in my locker?
You can store any item that complies with the festival rules and can be brought into the event, except for perishable food or beverages.
We recommend storing merchandise, jackets, shoes, bags, or a change of clothes. You'll appreciate not having to carry these items around during the day!
Where are the lockers located?
GA Lockers: Located inside the event, just after security.
VIP Lockers: Located within the VIP section at the Pier Stage.
We'll post a venue map closer to the show that highlights these locations, or you can head to any Info Kiosk onsite for directions.
Will there be lockers available to purchase at the event?
If the lockers are not sold out online before the event, a limited number will be available for purchase onsite.
However, we advise securing your locker in advance to ensure availability and the best price. Prices will be increased onsite at the event.
What is the size of each locker?
Medium Locker: 11" wide x 7.75" high x 15" deep
Large Locker: 12.5" wide x 12" high x 16.5" deep
XL Locker: 12.5" wide x 18" high x 19.5" deep
How do I claim my locker?
By purchasing a locker in advance, you will receive an email the evening before the event from contact@locknrock.com. Be sure to check your spam or junk folder if you don't see it in your inbox.
This email will include your locker location, assigned locker number, and the combination to the lock already on your locker.
If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker!
If you did not receive this email, please proceed to the appropriate locker location on the day of the event with your government-issued ID, identification card, or passport matching your order confirmation. Our team will verify your reservation and provide your locker information.
What happens if I lose my locker number and combination information?
We understand that accidents happen! If you lose your locker information, head to the locker location with your government-issued ID, identification card, or passport matching your order confirmation.
We will verify your order and reissue your information. For security purposes, we will also change the lock combination on your locker.
When do the lockers open and close?
The lockers will open when the festival opens to guests and remain accessible throughout festival hours.
You are free to explore the festival grounds knowing your locker will be ready for you whenever you decide to return.
What happens if I forget something in my locker?
Items left behind in lockers after completed reservation periods will be considered abandoned property.
Do you guarantee to hold my locker reservation?
Yes! We will hold your locker reservation throughout the entire duration of the festival until you claim it.
I have a disability and cannot access the top or bottom row of lockers.
Please send an email to contact@locknrock.com with "Portola ADA" in the subject line and we will ensure we place you in a locker in an accessible location.
I lost my receipt. How do I claim my locker?
If you have lost your receipt, please send an email to contact@locknrock.com with "Portola" in the subject line and we will assist you from there.
If you are already at the event, proceed to the locker location with your government-issued ID, identification card, or passport. We will do our best to assist you onsite.
Can I transfer my rental to someone else?
You sure can! Head over to this webpage here to learn more about TIXR's Fan Transfers.
Do you have a question that wasn’t answered here?
We’re pretty friendly over at contact@locknrock.com!
Please include "Portola" in the subject line so we can identify the event you need assistance with.