Discover more about our lockers by exploring the frequently asked questions below!
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Our charging lockers offer a convenient and secure space for your belongings, while also serving as a charging station for phones, battery banks, and other devices. You will have unlimited access during event hours.
Frequently Asked Questions
What does charging locker mean?
Each locker is equipped with a 3-in-1 USB charging cable, featuring USB-C, Lightning (Apple), and Micro USB connectors, so there's no need to bring your own charging cables. You can securely charge devices that use these connectors within your locker. For optimal charging performance, we recommend charging only one device at a time.
What can I store in my locker?
You may store any items that comply with event rules and are allowed inside the event. We recommend using your locker for merchandise, bulky jackets, backpacks, or a change of clothes for cooler evening temperatures. Enjoy the convenience of not having to carry these items around throughout the day!
The BNP Paribas Open uses a Clear Bag Policy in order to expedite entry into the venue and provide a safe environment for fans. The following bags are permitted into the venue:
- - One bag that is clear plastic, vinyl, or EVA no larger than 12’’ x 6’’ x 12’’
- - One-gallon clear plastic freezer bag (Ziploc bag or similar)
- - Small clutch bag or purse no larger than 4.5’’ x 6.5’’, with or without a handle or strap.
What are my options if I bring a bag not in compliance with the clear bag policy?
There are 3 exterior bag check lockers conveniently located outside the venue at each public entry gate. These bag check lockers are available each day on a first come, first serve basis.
Where are the interior lockers located?
There are two locker locations within the venue - one near Stadium 1 and another near Stadium 2.
Will there be lockers available to rent at the event?
A limited number will be available to rent on-site if lockers do not sell out online prior to the event. We strongly recommend reserving your locker in advance as prices will increase on-site.
What is the size of each locker?
Large lockers measure 11” wide, 15.75” high, 15” deep.
Medium lockers measure 11” wide, 7.75” high, 15” deep.
How do I claim my locker?
Please head to a locker location on the day of the event with a government-issued ID, identification card, or passport that matches your order confirmation. Our staff will check you in and issue a wristband with your locker number and the 4-digit code to the keypad on the locker.
What happens if I lose my wristband?
If you lose your locker wristband, please proceed to your locker location with a government-issued ID, identification card, or passport that matches your order confirmation. We will verify your order and issue a new wristband. For security reasons, we will also reset the keypad combination on your locker.
Can I transfer my rental to someone else?
You sure can. Head over to this webpage here to find out about TIXR's Fan Transfers.
When do the lockers open and close?
The lockers will be accessible during event hours and provide you with unlimited access to your locker during that time.
What happens if I forgot something in my locker at the end of the day?
Items left overnight will be turned into the events Lost & Found.
Do you guarantee to hold my locker reservation?
We will hold your locker reservation throughout the entire duration of the event day until you claim it. We do not offer refunds for lockers which are not claimed.
I have a disability and cannot access the bottom row of lockers.
Please send an email to contact@locknrock.com with "BNP Paribas Open" in the subject line and we will ensure we place you in a locker in an accessible location.
I lost my receipt, how do I claim my locker?
If you have lost your receipt, please send an email to contact@locknrock.com. and we will assist you from there. If you are already at the event, proceed to your designated locker location with your government-issued ID, identification card, or passport. We will do our best to assist you on-site.
Do you have a question that wasn’t answered here?
Please send an email to contact@locknrock.com, including "BNP Paribas Open" in the subject line so we can identify the event you need assistance with.